FAQ
ORDERING
All products on www.GoldHDQ.com are in stock and available for order. Occasionally, products are oversold. In this event, orders
are fulfilled in the order they are received. Items in your shopping cart are not reserved. Processed orders are subject to payment acceptance and availability.
PAYMENT
www.GoldHDQ.com accepts Visa, Mastercard, American Express and Discovery. Please ensure that your biling information provided matches your banking records.
SHIPPING
All packages are processed for shipping within 48 hours of your purchase. Estimated delivery is to be used as a guide only usless its a Pre-Order Item. Delays are not the responsibility of www.GoldHDQ.com. We do not ship to P.O. Boxes. We Only use USPS.com and most shipments are delivered with 2-3 days.
INSURANCE
All packages are insured during the time of transit. We require a signature for any goods delivered to surrender responsibility to you for your order.
INTERNATIONAL ORDERS
International customers may incur import duty and tax charges. It is recommended to contact your local customs authority to determine the landed price prior to purchase completion.
International credit cards will be charged in accordance with applicable exchange rate on the day your card issuer processes the transaction.
CANCELLATIONS:
All returns must be authorized email, [email protected] within 24 hours for a full refund. For cancelled items, please allow 2-3 business days for your card to be credited.
RETURNS & EXCHANGE
All returns must be authorized by email, [email protected]. Returns must be received within 1 days of you receiving your order. All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to customer. All charges related to shipping are your responsibility and are non-refundable. Shipping costs for a replacement item is FREE up to one time per item, however, payment of duty and tax charges is still the responsibility of the customer. Returns are eligible only for store credit. Select items are not eligible for store credit returns, including but not limited to jewelry and eyewear. All returns and exchanges must be accompanied by a receipt.
GOLD HDQ RETURNS:
3103 CYPRESS ST. SUITE 3-196
WEST MONROE, LOUISIANA 71291
(ALL RETURNS MUST HAVE ORDER #)
DISCLAIMER
GoldHDQ.com is not responsible for service or repairs to any equipment in use or connection of www.GoldHDQ.com
POLICY CHANGES
We reserve the right to change this policy at any time. Any changes to our policy will be posted the changes via www.GoldHDQ.com